Starting or working for high-growth companies means wearing multiple hats and moving fast. This is great because it provides the best opportunity to grow quickly and have an impact.

But product managers often need to slow down and listen to customers to empathize with their needs and circumstances. So how does one extract deep insights from customer interviews with limited reflection time?

I believe the answer lies in having an efficient process and habits. Here are four hacks from the 500+ interviews I’ve moderated over the last four years.

#1. Zap Your Toolkit

The last thing you need after a…

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